1.   What are the costs for different ad options?
2.   I would like to post an ad. How do I start?
3.    I entered my email address when I registered, do I need to put my email address in the body of my ad?
4.    I have created an account and was asked to enter a verification code. I have not received an email
       with a verification code. What do I do now?
5.   What are "Credits" and how do I use them?
6.    I do not see the appropriate category or sub-category to post my ad. Can I create my own?
7.    I have posted my ad under the wrong category by mistake. Can I change the category?
8.    I have attached the wrong picture to my ad. Can I change it?
9.    I have posted my ad, but I do not see it listed.
10.  I forgot my password. How can I retrieve it?
11. Can I change my email address, password or name at any time?
12. Will my email address be added to different lists and used inappropriately for spam?
13. Can I extend the duration of my listings before expiration or change my ad content?
14.  I have sold my Item - Can I remove my ad completely?
15.  My ad has expired and was taken offline. How can I resubmit it?
16. I would like to submit a banner to display on your site. What should I do?
17.  I have my banner displaying on your site. Can I see the daily statistics?
18.  My question is not listed. Can I contact you?

1. What are the costs for different ad options?

The base price for all ads begins at $2.00 for a basic 10 day ad. To run your ad for a longer period, select the additional days. For example:  If you want a 30 day ad, click in the circle to the right of  "additional charge for 30 days ad". This adds $4.00 to the total shown at the bottom of the page.

  Ad Rates are:   10 days  -$  2.00                                                             Pictures      1  - .10 cents    

             additional   10 days  +   $1.00    (total cost of   $3 for 20 days)                           2  - .20cents    

             additional   20 days  +   $5.00    (total cost of   $6 for 30 days)                           3  -  .30 cents           

             additional   35 days  +   $9.00    (total cost of   $9 for 45 days)                           4  -  .40 cents

             additional   50 days  + $14.00    (total cost of  $12 for 60 days)                          5  -  .50 cents

 

    Adding "What's Hot"      +    .50 cents   (What's Hot places your ad in the category you selected AND links

                                                                                      your ad to the "What's Hot" icon for a 2nd ad review).

TheMarketZone also offers a feature called "Whats Hot" (see at the top of our home page). This feature
allows you to actually place a direct "Hot Link" to your ad for only 50 cents. As your ad is placed, it becomes
the first in position within that feature. Look at some of the ads already in there and then look at their ad within the
category where the main ad appears to see the effect of this feature.

2. I would like to post an ad. How do I start?

To begin posting an ad first create a FREE account. You do this by registering. The email address you provide during registration will be verified. As part of the verification, you will be sent a “verification code” (to the email address you entered). You simply read this email, copy the code and paste it into your registration form (our request box). Once your email registration is “validated” by a reviewer, you may start posting ads.

Suggestion: you should use all "lower case letters" to type in your email and password. Our system is case sensitive. If you try later to sign in and don't have every letter exactly as your registered it, it will not allow you to get in.

When you to sign in, your name is displayed at the right corner of the bottom navigation bar.

3. I entered my email address when I registered, do I need to put my email address in the body of my ad?

No! Once you register, placing a valid email address during registration, the system remembers your email address. Every ad you create will automatically contain a box on the right side indicating “REPLY TO AD”. When readers click on this box, the system automatically sends their message to your email address.

The public cannot see your personal email address, but they can send messages to your email address at any time while your ad is active. In this way, unwanted readers can be screened. However, this does not prevent putting your personal email address into your ad if you so choose.

4. I have created an account and was asked to enter a verification code. I have not received an email
    with a verification code. What do I do now?

Please make sure you have entered a correct and valid email address and your correct zip code. If the email address was entered incorrectly (remember, our system is case sensitive), the verification code cannot be returned to you. This mechanism is designed to keep others from using your email address to create an account. Log into the board with the email address and password you registered and click register/update . If your email address is incorrect, make the necessary changes and click "Update Account". The verification code will be resent to the new address you specified. Please note: The verification code is resent only if you changed an email address. If you specified the correct address but for some reason the email did not reach you, simply logon and click "resend verification code" link on the verification form.

5. What are "Credits" and how do I use them?

"Credit" is a term established by the original software designer for this system. Credits actually mean money. All credits are equal to the U.S. Dollar value we charge. For example, if your ad is going to cost $10.00 - you must purchase 10 credits.

Here is how the system works:

1. Register and sign in. Click on "Place an Ad".

2. Answer the list of questions about how long you want the ad to run - Whether you want pictures and whether you want to be listed on our "Hot List" page. The standard "base cost" (minimum amount) for any ad is $2.00 for 10 days. If you want the ad to run longer, you select the amount of additional time you want (click the circle to the right side of the length of additional time) and this adds the additional cost for the additional time period.

3. Answer the questions about pictures. (Read section #8 below carefully before placing your ad). Also, under our "User Help" button (top of page) - see section # 3 and select "About Pictures".)

4. The next question asks whether you want to place your ad in the "Hot Listing". Please view other ads with TheMarketZone to decide if this is right for you. "Hot listings are like getting two ads for the small additional fee of the listing.

5. After you have made your selections, the system totals the cost of your ad components. It also displays the number of credits you currently have (we post $20 free credits to all new users - the value of 10 basic ads).

The system requires before placing your ad live that you have enough credits in your account to pay for the ad(s). While on the submission page, your credit level is compared to your final ad price. If you don't have enough credits, you simply purchase them through our credit card gateway listed on "Post Ad" page.

Our credit card merchant is Paypal. We have contracted to have this company provide a secure gateway separate from our website to allow payment. No employee within TheMarketZone.com sees your credit information. We do not store this information nor do we have access to it. You must use this link to pay for your ad by purchasing enough "credits" to cover the cost of the ad you wish to place. The credits you purchase will automatically post to your account on our webpage.

By the way, the most current credit level available to you is always displayed next to your logon name at of the top navigation bar. If you do not see the credit level change after a purchase of additional credits, please log off and back in to reset your account.

6. I do not see the appropriate category or sub-category to post my ad. Can I create my own?

If you cannot find the appropriate main category to post your ad, please Contact Us  (bottom of each page) and we will create a new main category, if it does not contradict with our policies. If the item you are trying to list falls within an existing main category, we will direct you to that category.

Sub-categories operate in the same manner. If you believe a new sub-category created within a main category would be beneficial, click on Contact Us and explain your request. Your request will be reviewed and the new sub-category created, if warranted. Otherwise, we will respond with directions of the sub-category we believe fit your needs. You are our customer – we want to be responsive. Please note that we have limitations of main categories and the number of sub-categories we are able to create. Nonetheless, we want to consider your suggestion.

7. I have posted my ad under the wrong category by mistake. Can I change the category?

Once your ad is posted, there is no way to change the category selected to place the ad. You need to post another ad under the correct category and Contact Us if you wish to delete your original ad.

Conversely, you can update/modify your existing ad 24 hours per day while it is “active”. There is no charge. Any change will cause your ad to go dormant until our reviewers examine and re-activate your ad. The truth is, we examine ads at random for content and language. We do not permit certain things (sexually specific or pornographic content, the selling of guns and so on.) Please refer to the “Terms of Use” Section to check the acceptability of your content. If you file an ad, pay for it and it is found to violate our policies, we will remove your ad and there is no refund of your fee. We will not make exceptions!

8. I have attached the wrong picture to my ad. Can I change it?

If you uploaded and attached the wrong picture to your ad but have not yet submitted the ad, you can still change the picture. On the ad submission form click "Remove" below the picture thumbnail and from here you will be directed to the picture submission form.

However, if you already submitted your ad, you cannot change the picture attached. You will need to post another ad with the correct image and Contact Us if you wish to delete your original ad. In most cases, we will post an equal "credit" for your ad fee if the change is a simple mistake and you are reposting. Note: If you used an online image and gave an incorrect URL address, you may always change it by editing your ad later.

Also, the same rule applies here for review. Any change, including pictures, causes your ad to go back for review. We examine pictures placed in ads for acceptability. Please refer to the “Terms of Use” Section to check the acceptability of your content. If you file an ad, pay for it and it is found to violate our policies, we will remove your ad and there is no refund of your fee. We will not make exceptions!

9. I have posted my ad, but I do not see it listed.

This board is monitored twice daily. We attempt to review ads ad before posting in public areas. Once your ad has been approved and posted, you will receive an additional email notification.

By the way, we attempt to locate any item that is not permitted in our “Terms of Use” directory. If we somehow overlook a submission not permitted, but are later notified of it, the original activation is not grounds to claim the ad is permissible. If you advertise something we don’t permit, regardless of when we catch it, we retain the right to remove it. No appeals.

10. I forgot my password. How can I retrieve it?

If you forgot your password, we can send your password to the email address specified in your user profile. Enter your correct email at the logon form and click "Logon". If you entered a valid email, you will be directed to the password retrieval form. Click "Email my Password".

11. Can I change my email address, password or name at any time?

You may change your profile information at any time. However, if you change your email, we will again need to verify it. The procedure is the same as when you first registered. We reserve the right to charge for multiple changes causing additional reviews. Generally speaking, changes causing reviews over 5 times will cause us to cancel your ad, credit your fee paid less an administrative handling charge of $4.00. We also review for individuals using different email addresses to circumvent the free advertising grant. If we find this, we will delete your account. Cheating is cheating!

12. Will my email address be added to different lists and used inappropriately for spam?

We do not support nor will we be a party to spamming or activity of a like kind. If you choose to participate, you may occasionally receive emails or newsletters concerning changes in our policies, upgrades, promotions or information concerning your account, and so on.

On the other hand, we allow advertisers to pay us to promote their ads to our members. We attempt to do this through our "Hot List" page. As we grow and expand our services, we will re-evaluate how much we feel it is appropriate for us to allow registered advertisers to reach you. At the present time, we feel your information should remain only in our database.

13. Can I extend the duration of my listings before expiration or change my ad content?

Yes. You may change the ad duration and content of your ad at any time. However, once you make changes and repost your ad, it may be taken offline until approved by the reviewer if the content changes. You will receive an email once your ad is again approved and posted (validated).

14. I have sold my Item - Can I remove my ad completely?

No. You cannot delete your ad. You can however EDIT your ad to mark the item sold. If you sold your item and wish to remove your ad from the list permanently, you can disable the ad by clicking "Disable" at - view ad page. The ad will be removed from the list, but remain in the database. You can view your disabled ad by logging into the system and clicking "My Ads". You can enable a” disabled ad” by clicking "Enable" at - view ad page.

15. My ad has expired and was taken offline. How can I resubmit it?

You may resubmit your ad after it has expired by logging on and clicking "My Ads" - find your ad in the list and click "Repost". If you have not modified the ad before reposting, the ad will go online right away. If you did modify the ad – it may again be reviewed for content. Remember, you must pay for reposting an ad whose timeline has expired.

16. I would like to submit a banner to display on your site. What should I do?

To submit a banner, you need to create a regular user account with us. Once your email address is verified and you have logged on, click on "Advertise" at the bottom and follow the steps to submit your banner.

17. I have my banner displaying on your site. Can I see the daily statistics?

Yes. Logon to the system, click "Advertise" at the bottom and See Rotator Statistics. All sites associated with your account will be listed. You may click on "Statistics" to view the daily impressions and clicks for your banner as well as the date of expiration or number of impressions left in your advertisement campaign with us.

18. My question is not listed. Can I contact you?

Please use the Contact Us button to send us your inquiry. Also, read the "User Help" section for hints on posting your ad and new tools we are installing.